ANA MÂȘ CASTILLO CANALEJO2026-01-292026-01-29201810.1108/JPMD-05-2017-00402-s2.0-85048979071https://www.scopus.com/inward/record.uri?eid=2-s2.https://ucocris.uco.es/handle/123456789/29304Business and International ManagementGeography, Planning and DevelopmentMarketingStrategy and ManagementTourism, Leisure and Hospitality ManagementUrban StudiesQuality, satisfaction and loyalty indicesresearch article